Shipping
At Maya & Mason, we make each piece with love in our Dublin studio. Because of this, we kindly ask for your patience as we create something truly unique for you.
All orders are processed within 1-2 business days.
Since each piece is made to order, please allow up to 7-10 business days for production before your item is shipped.
You will receive a notification with tracking details once your order has been dispatched.
We offer free shipping to the following countries:
United Kingdom
USA & Canada
Europe:
Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
Estimated Delivery Times:
Ireland & UK: 3-5 business days
EU: 5-7 business days
USA & Canada: 7-14 business days
Please note that these times are estimates and may vary depending on your location and local postal service. If your location is not listed, please reach out directly to info@mayaandmason.com
Returns & Exchanges
We hope you love your Maya & Mason piece as much as we loved making it. However, if you're not satisfied for any reason, we're here to help.
Returns:
You may return any unworn, undamaged item within 14 days of receipt for a full refund or exchange.
Custom or personalized pieces are only refundable if they are faulty.
Return Process:
Please contact us at info@mayaandmason.com with your order number to initiate a return.
Once we receive your return, we will process your refund or exchange within 5-7 business days.
Faulty or Damaged Items:
If your jewellery arrives damaged or faulty, please contact us immediately after receipt with a photo of the issue, and we will arrange a replacement or refund.
If you have any questions about your order or need assistance with shipping and returns, feel free to reach out to us at info@mayaandmason.com